Welcome to Southcoates Medical Centre
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus to you, other patients and our GP staff.
Your GP practice is still open but if you need to see your GP, practice nurse or other health care professional, please give us a call first or choose one of our online options including LIVI and Klinik (see below for further info).
This will help us arrange the best appointment for you, over the phone, via video consultation or, where necessary and safe, in person at your practice. You may also be asked about why you need an appointment to help make sure your appointment is with the most appropriate person. If you are asked to come into the practice for your appointment please remember to wear a face covering.
As ever, it’s important that if you have any health concerns, you don’t ignore them. As well as your GP, you can seek medical advice by calling NHS 111 or at through your local pharmacy.
New Video Consultations (LIVI)
We are happy to announce that we have recently introduced a new video consultation service known as LIVI. Should you wish to see a GP using a smart phone or smart device, you are now able to. All you need to do is download the LIVI app - which you can a link for on the website - livi.co.uk
This new service is free, you can see an NHS GP in minutes, or should you wish to book a time same day, there are many slots to choose that will be more convenient to you. The service runs 7-days a week, Mon-Fri 7am-10pm and Sat-Sun 8am-4pm. You are additionally able to receive medical advice, prescriptions and the GP is able make referrals.
How it works
1. You first need to download the LIVI app on mobile or tablet. Register, find your practice and your ready to go. If it is your first appointment, you will need to add some ID first (photographic if over 16, birth certificate if below 16, under 2s are unable to be seen using this service).
2. Book your GP appointment - you are able to choose to see the next GP in minutes, or book up to 7 days in advance.
3. Wait for the GP to video call - Your GP will call you in the app to start your appointment, you will receive a reminder just before.
LIVI is great for when your GP is closed, when you have to choose a time around work that best suits you, your child needs to see a doctor or it is hard to get to the surgery.
If you wish to find out more or download the app, please vitis the following link - livi.co.uk
Online Consultations (Klinik)
Feeling overwhelmed and stressed? Worried about your circumstances or friends and family? This is perfectly normal in the current climate but if you’re starting to feel like you’re struggling to support and need a little extra help with anxiety or depression you can get support from Let's Talk by calling 01482 247111 or filling in the online referral at www.letstalkhull.co.uk
New Telephone System
Our new telephone system is now working smoothly. With it, you can now order repeat prescriptions 24 hours a day and over the weekend. All what you need for this is a 6-digit pin, if you would like this setting up for you, please give the surgery a call.
Please be aware that currently, we are unable to give out appointments over the automatic telephone system due to COVID-19 concerns. All callers are to press option number 4 for an appointment and will be triaged as necessary by the reception team.
If you think you may have Coronavirus (check guidance on NHS.UK website here: https://www.nhs.uk/conditions/coronavirus-covid-19/) then please DO NOT go to your GP practice. Call NHS111 for advice.
(Site updated 07/10/2020)